Global study conducted by Gallup found that among some 600,000 workers across several industries, leadership support, recognition, constant communication, and trust were essential to creating a thriving environment where front-line employees felt they had the autonomy to make a real difference in the organization.Managers are advised to act more as coaches, giving direction and support, and trusting that frontline employees, who are the experts on the ground, know better which improvements ultimately work in the best interest of the organization.
Tom Peters once said, “Leaders don’t create followers; they create more leaders.” Giving your employees real autonomy and helping them feel more powerful is not only your best chance to buck the trend of disengagement and apathy; it is at the heart of competitive strategy.
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